Currently, the best way to contact PlusGuidance about anything is to email them at

Due to staff shortage and funding currently being held by our parent company, we can only address essential or serious queries, e.g. payment and subscription issues, serious complaints and only serious technical issues.

Video and audio session issues cannot be investigated at present, as issues pertaining this is hardly ever to do with website faults, but almost always a local issue e.g. network, browser or device issue. Please go through all the points in the troubleshooting guide for solutions. If still unclear, please try a different device and location using a different network, or call your service provider.

If you are extremely vulnerable, in a crisis or are suicidal, please immediately refrain from using this site, and instead call a suitable helpline for immediate help. This website is unsuitable for handling urgent crises.