From 28th June 2017, PlusGuidance is subscription-based. A subscription means you prepay for a therapy plan for the recurring time period you have chosen (monthly, 3-monthly or 6-monthly). All subscription prices are the same for all therapists, and all therapists offer IM, Video and Voice sessions, according to your preference.

Subscription plans

There are two main subscription types on PlusGuidance - Live Therapy and 24/7 Messaging Therapy plans. You can choose to pay for just Live Therapy, just 24/7 Therapy, or a combination of both plans.

Live Therapy

Live Therapy is 50-minute real-time therapy sessions via Video, Voice or Instant-Messaging (IM). Sessions take place on PlusGuidance with your chosen therapist and can be booked at any time convenient to you and your therapist. Each month, every 3 months or every 6 months (depending on your plan), you receive credits so you can book sessions 2, 4 or 8 times each month. You receive all the credits for the entire period you pay for upfront so you can book these any time from the start. Here are the prices:

  • 2 sessions a month:
    • £110 payment every month (£55 per session)
    • £297 payment every 3 months (£49.50 per session)
    • £528 payment every 6 months (£44 per session)
  • 4 sessions a month:
    • £200 payment every month (£50 per session)
    • £540 payment every 3 months (£45 per session)
    • £960 payment every 6 months (£40 per session)
  • 8 sessions a month:
    • £360 payment every month (£45 per session)
    • £972 payment every 3 months (£40.50 per session)
    • £1728 payment every 6 months (£36 per session)

24/7 Therapy

24/7 Messaging Therapy (or 24/7 Therapy) is PlusGuidance's latest offering, where you can message your chosen therapist any time through PlusGuidance, as much as you want, and then get one therapy response back per day from your therapist. The therapist's messaging schedule is agreed between you and the therapist when you start therapy to avoid misunderstanding. You can expect a maximum of one thoughtful response from your therapist 5 days a week, but please inquire about schedule when you have your free 15-minute consultation with the therapist. Prices are:

  • £110 payment every month (£110 per month)
  • £297 payment every 3 months (£99 per month)
  • £528 payment every 6 months (£88 per month)

How do I start a subscription?

To start a therapy susbscription, you must first choose a therapist, have a 15-minute free consultation (not compulsory), then click the 'Start therapy' link on the therapist's profile or 'Subscribe' on your 'My therapists' page. Pick the subscription you want in the payment pop-up, pay, and start having therapy.

Pricing and Subscription Policy

Cancelling subscriptions

When you cancel your subscription, you will not be charged for any future time periods, but you won't receive a refund for the current time period. You will still be able to use the services (24/7 Therapy and Live Therapy credits) you've paid for within the current time period, right up until the end of the subscription interval you’ve already for for. After this, the services will end.

If you still have one or more session credits unused and remaining in your account at the end of your subscription, upon request we can give you a 7-day extension period during which you can use and book in this final session credit(s).

Session cancellations

Once you book a Live Therapy session, you can cancel over 48 hours before it is due to start. If you cancel with less than 48 hours’ notice, or you don’t attend the session, you will lose the credit and would need to use a new credit to book for another time. Please message your therapist if you are not sure whether you can make it for the session or not.

Session credits can be booked at any time after you subscribe and will remain in your PlusGuidance account until you’ve spent it on a session or until your subscription ends.