FAQ: About Our Therapists and Counsellors

A. Are all your therapists professionally qualified to the highest standards?
B. How do I know whether you have the right therapy service for my needs?
C. How do I find a therapist?
D. How flexible are the therapists with meeting my schedule?

A. Are all your therapists professionally qualified to the highest standard?

Yes. We have a strict criteria for our 'verified' therapists, and we manually check that every one has taken core training in counselling or psychotherapy to Diploma level or equivalent. They also must have up to date professional indemnity insurance, as well as proof of identification.

B. How do I know whether you have the right therapy service for my needs?

Many specialists will have practiced in different areas and settings, and in many parts of society, although some specialists may be better trained to help deal with specific issues, such as relationship difficulties, personal problem solving, anxiety, or abuse. Whatever type of therapy that you and your therapist decide is suitable for you, it will always be tailored to you and your individual needs and requirements.

C. How do I find a therapist?

We operate on a matching search system that is designed to help find the specialist most suitable to you. Assessing whether you are comfortable sharing personal thoughts and feeling is vital when it comes to finding a therapist that is right for you. If, however you aren't completely comfortable with your chosen specialist, you can easily find another. They're here to help you, so your ease and peace of mind is of paramount importance. The session types differ depending on the therapist, but will take the format of Instant Messaging (IM), video call, or voice call.

D. How flexible are the therapists with meeting my schedule?

Different specialists have different schedules and are available at different times. Our search system will help you to find a therapist that's available at a time that fits into your schedule. It is important to take note, however, that all appointments are on a first-come, first-served basis, so you may not always be able to book one at the time you wish if another user gets there first! Your sessions on PlusGuidance.com

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